Here to help

FAQ
Stock and Availability
Whilst every effort is taken to ensure all items in the store are always in stock, occasionally some items will be temporarily out of supply.
Please note: The products illustrated on this web site are as seen. The reproduction of colours is as accurate as photographic and computing processes will allow. The Welsh Rugby Union Official Online Store at store.wru.co.uk accept no responsibility for variances in colour or style due to the settings on the users monitor.
The Welsh Rugby Union Official Online Store at store.wru.co.uk reserve the right to alter without notice or prior warning, prices of products and conditions of sale.
Placing Your Order

Placing your order

Purchasing your goods with us is designed to be simple, quick and secure. Before you order please ensure that:

1. You have ordered the correct size for the product (if applicable)
2. You are aware of the expected delivery dates for the product
3. The desired quantity is correct
4. You have read the Terms and Conditions

When you are ready to buy, simply click the 'Add to Basket' button on the product details page and then 'Confirm Order' button on the basket.

New Customers - If you are a new Customer then you will be taken through the order form in which you will be prompted to enter information such as your delivery address and name and your payment details. After this is completed you will be shown an order confirmation page and receive a confirmation e-mail from us which will confirm that your order is being processed.

Existing Customers - If you are an existing Customer then you will be asked to log in, if you have not done so already. If none of your details have changed then you will be asked for your credit card details. After this is completed you will be shown an order confirmation page and receive a confirmation e-mail from us which will confirm that your order is being processed.

Please note that the order process of the Welsh Rugby Union Official Online Store at store.wru.co.uk is a secure connection. This means that all the personal information you enter will be encrypted so it cannot be read as it travels over the Internet. To find out more about this read the help file section 'Your Security'. Complete all the details required on this page carefully, ensuring that all the fields are completed fully. Then click the purchase button. Your order will then be confirmed, and then delivered.
Please note that by proceeding through the 'checkout process' you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. Neither submitting an electronic order form or completing the checkout process constitutes our acceptance of your order. A binding contract will exist from the moment of dispatch of goods.

We will notify you by email as soon as possible to acknowledge that we have received and are processing your order. The duration of our contract with you will start from when we despatch the products, until the last day of your right to cancel.

Telephone Orders

If you prefer, you can place your order by telephone.

Call us on the number below - please have your payment details ready.

The Telephone Orders line is currently available from 8am – 10pm, Monday to Friday, 9am - 4pm Saturday and Sunday.

1. Within the UK Phone 0333 014 5343

2. Outside the UK +44 (0) 333 014 5343
Delivery and Shipping

Delivery and Shipping

UK Standard Delivery - Delivery takes 2-3 working days from when the order leaves our warehouse. This option will not guarantee delivery on a specific date and may be left in a safe location. Please allow at least 6 working days should you need to contact our Customer Service for tracking purposes. Please note that this service is not available to Northern Ireland, non-mainland UK and certain remote areas.

UK Standard delivery is free on all orders over £75 or £4.95 otherwise.

UK Click and Collect- (over 5000 locations, 2-3 working days) - A safe place to pick up your parcel without having to wait in for your delivery. Click and collect allows you to pick up your parcel from a local collection point (Collection point finder available at checkout). There are over 5000 local collection points in convenience stores across the country open from early in the morning until late at night, 7 days a week. You will be notified when your parcel arrives by text message.

Need it faster?

UK Express Delivery - Express Delivery takes 1 working day from when the order leaves our warehouse. You need to place your order before 8pm and without any personalisation or badge printing for same day despatch. Please note that delivery to Northern Ireland, non-mainland UK and certain remote will take longer.

If your order includes a personalised item this may add an additional 3-5 days to dispatch of your order regardless of which delivery service is selected.

Depending on the weight, volume and value of your order and your delivery address, we will select an appropriate carrier to deliver your order. Please note if your order exceeds £199.00 in value our courier will require a signature.

We do not offer guaranteed delivery on a Saturday, Sunday, Bank Holidays, Christmas Day, Boxing Day and New Year’s Day.

Collect from Store - This free service allows you to collect your order at your leisure from the Welsh Rugby Union Official Online Store, located at 8 Westgate Street, Cardiff, CF10 1NS. Orders are usually ready for collection within 48-72 hours hrs although, subject to availability, it may take longer.

When your order is ready to collect from store, you will receive an email and/or SMS notification. Please take this notification with you to Customer Services in the selected store.

Your order will remain in store for 28 days, after which it will be returned to the warehouse and you will be credited the full amount. If you have any enquiries, please contact Customer Services on +44(0) 333 014 5343.

International Deliveries


Standard International Delivery - (3 - 10 days) - This service will be delivered through your local mail service and does not come with a tracking number. Orders are usually delivered within 3-10 days but in the event that it takes longer than this, please allow up to 20 working days from the date your order leaves our warehouse.

Please note: In order to qualify for Standard International Delivery your order must meet the below criteria. If your order exceeds any of them the standard delivery option will not be available:
• Order must be under 2kg
• Order must be under £150 in value
• Order must be no larger than 60cm x 60cm x 60cm

Express International Delivery - (1 - 4 days) - Our international express carrier provides a fully traceable delivery service. Normally 1 - 4 working days transit time from when the order leaves our warehouse.

Some more remote addresses may incur longer transit times. Cost dependent on the weight and volume of your order.

Non-received orders - If you do not receive your item within the stated timeframes, please contact us within 30 days of shipping to advise of this. If you do not contact us in this period we will be unable to take any further action and no resend or refund will be offered.

If your order includes a personalised item this may add an additional 3-5 days to dispatch of your order regardless of which delivery service is selected.

Additional Information

Customs & Duty - Please note that all items are shipped from the United Kingdom and may incur duty & other charges upon entering other countries. Any duty, clearance, tax or carrier charges must be borne by the recipient and the Welsh Rugby Union Store will not accept liability for any such costs. We are unable to advise what the thresholds and rates are for other countries as these are determined by the respective governments and can vary significantly between countries and even items. If upon delivery there are any additional charges due our carrier will contact you to arrange payment.

Different Stock Availability - If you have selected items with different availability times then we will despatch your order when all items are ready.

Despatching of Orders - Although we try to process and despatch your order on the day of order, this may not always be possible, for the following reasons:

Pre-Orders - Products on Pre-Order or products that are not in stock at the time of ordering will despatched in the period specified on the website.

Credit Card Checks - Sometimes we may need to make additional checks on your credit card which could delay your order.

Shirt Printing - Shirts requiring personalisation for example with additional name, numbering and badges added may take an extra 3-5 days before they are ready to be despatched.

Items on Available Within - Occasionally if a particular product is in high demand we will need to re-order from our suppliers. If this is the case then the number of days that this process will take will be quoted on the product details page. For example "Available within 7 days":

Items on Immediate Despatch - Should your order be marked as available for immediate despatch and it fails to reach you within the times quoted above, then please contact our Customer Service Department who will be happy to assist.

Non-Shippable Addresses - For contractual reasons we are unable to deliver to certain locations around the world. If your country is not listed when you are entering a delivery or billing address, then we will not be able to accept your order to deliver at that address.

Leave Safe Delivery - At the checkout stage of the order process you will be offered the Leave Safe delivery option. If for any reason you may be out when your delivery arrives then you can leave a special instruction using options from the drop down list such as leave with neighbour or leave securely at the back of the house. Remember deliveries are less safe in this way, they are your responsibility and neither this store nor our carrier can be held liable if the item is stolen.

International Shipping - Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.

PO Boxes - Please note that we do not ship to PO Box Addresses.

Undelivered Items – we aim to deliver all of our orders and keep failed deliveries to a minimum. If we do fail to deliver any order to you, please report this to us no later than 30 days from the date on which the order was taken by us. We will not accept responsibility for any undelivered orders which are reported to us later than 30 days after the date on which the order was taken by us.
We hope that you enjoy your purchase from us.
Payments

We currently accept online payments with a number of credit/debit cards. The current credit cards we accept include:

1. Visa

2. MasterCard

3. American Express

4. Maestro

5. Paypal

We currently accept payment in the following major currencies: British Pounds Sterling, US Dollars, Euro, Australian Dollars and Japanese Yuan.

The Welsh Rugby Union Official Online Store at store.wru.co.uk reserve the right to withhold any order from despatch in order to process further security checks. This can delay an order for up to 36 hours. In the event that your offer to purchase goods is refused, any money paid by you will be refunded.

Many internet users are concerned about security on the web - below are answers to few questions we are commonly asked:

What is the Card Security Number? Also known as a CV2 number, this is a special 3 digit number that appears on the far right side of the signature strip on your card. This number is unique to each card, and gives you extra protection against fraud. Note: with American Express, the card security number is 4 digits long and is printed on the front of the card.

Do you check for fraudulent cards? - When we receive your Credit Card details, an on-line check of your Credit Card is conducted with their Acquiring bankers. This process ensures the number you entered actually corresponds to a real credit card number and is not a bogus card. The Cybersource system also checks various "Hot Card lists" to ensure that no fraudulent use is being made of any Credit Card. This on-line verification of your details is carried out over a secure line to the bank. Credit Card data is, at no time, sent over the Internet using the validation process. We also carry out random security checks on cards to ensure we help prevent fraud - please note that we do not intend any personal slight if your card is chosen for a random check.

Who are CyberSource? – The Welsh Rugby Union Official Online Store at store.wru.co.uk has chosen CyberSource as a partner for its secure server software. They are a leading payment system provider to online businesses. For further information about CyberSource please visit their web site at https://cybersource.com

Is shopping with The Welsh Rugby Union Official Online Store at store.wru.co.uk safe? - Communication between you, us and CyberSource is encrypted using the SSL mechanism built into your browser. This ensures that even if someone were able to monitor the traffic between you and the CyberSource server, they would not be able to read it. Encryption is used on all pages within the buying process, making shopping on the site at Store.Wru.co.uk as safe as possible

How do we protect the Buyers Data? - The Cybersource software sits behind a corporate firewall. Access to this machine is strictly controlled, preventing unauthorized access to your personal data. Once you have passed your Credit Card details to The Welsh Rugby Union Store at shop.wru.co.uk, they are stored on the Cybersource server in an encrypted format.

Is the transaction Real-Time? - All Credit Card transactions are completed in real-time. After you have confirmed your order, we make an immediate connection to NatWest Bank to verify the card and amount, so that authorization is given before we complete the order. All shirts with customisation will be fully charged once you have confirmed your order and it has been accepted by us a binding contract will exist between us at the time of dispatch of the goods from our warehouse.

Do I have any Legal Protection? - You are protected by the normal laws of England and Wales, in particular The Sale and Supply of Goods Act 1994 (c. 35) and the Consumer Protection Act 1987 (c.43) Consumer Rights Regulations 2013. Full details of your legal rights are available in the UK from your local Citizens’ Advice Bureau or your Local Authority’s Trading Standards Office.

Sales Tax

For any customer purchasing adult clothing and souvenirs inside the European Union, VAT is included at the standard UK rate of 20%. Children's clothing is exempt from VAT in the UK and is therefore charged at 0% thus no tax is added in the price quoted by The Welsh Rugby Union Official Online Store at store.wru.co.uk..

For any customers purchasing outside the European Union all purchasers are exempt of UK VAT. Products are shown inclusive of VAT, but this will be recalculated when you purchase your goods.

Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country and we advise you to contact your local customs office for further information.

Your Security

Safe shopping is important to everyone and we have gone to great lengths to make sure your details remain safe. When you start the order process you can be sure that every step of the way is secure.

We have compiled a list of frequently asked questions below, which you may find useful. If you have any concerns about the security of our site, or if you have any further queries, please contact Customer Services.


How Secure are You?
As soon as you enter the order process, the information that is transferred between you and us is encrypted using powerful encryption algorithms. Your details are safer with Internet shopping that with traditional mail or phone shopping.

How can I tell if the web site is a secure one?
It is easy to determine if your connection is secure; on your browser you will notice a picture of a small padlock - this normally appears right at the bottom of the screen. Sometimes this padlock will not appear, even though you are secure - to double check this, you can right click on the page and select 'properties' or 'view frame info' from the list which will tell you whether you are secure or not. Also look out for the sign of a secure web page, which can be identified by the URL (the web site address). A standard page will begin with 'http://'. A secure web page will begin with the URL 'https://' denoting that the merchant is using a secure server for the transaction of data.

How does Encryption work?
All credit card details are encrypted using GlobalSign SSL (Secure Sockets Layer) Software. When you establish a secure connection, the downloaded web site sends a digital certificate to your web browser. When the certificate arrives, it contains a public key, which functions as a one-way encryption device. The browser then uses this key to scramble your personal data (Credit Card Information) before sending it over the Internet. Information encrypted with the public key cannot be decrypted without the corresponding private key, which only the merchant has. Without this exclusive, private key, your personal information cannot be read.

What else can I do to ensure my details remain safe?
The second way to ensure you have a secure connection is to look for either the GlobalSign logo or RSA Data Security logo and only purchase from merchants you know and trust. Here again, the digital certificate is important. In addition to encrypting the data you send over the Internet, the certificate can be used to confirm and authenticate the identity of a web site's owner (in this case, the merchant). Because digital certificates act as electronic signatures they cannot be forged, you can be certain the connection is secure if either RSA DATA SECURITY INC. or GlobalSign Inc has issued the certificate.

Who are GlobalSign?
GlobalSign, Inc. is a leading provider of digital authentication services and products for electronic commerce and other forms of secure communications. For more information on GlobalSign please visit their web site at http://www.globalsign.co.uk.
Your Profile

What is 'Your Profile'?

When you have registered or have ordered an item from the Welsh Rugby Union Official Online Store at store.wru.co.uk, a profile will have been created for you. The profile has many useful functions which are detailed below:

Personal Details - You can make amendments to this area as necessary, for example if you move house.

Password Settings - We recommend you change your password frequently - to do this, complete the boxes as required. You can also change your password hint questions and answers here.

Address Book - You can add additional addresses to your personal address book - this makes it easy if you wish to have presents sent directly to your friends or family.

Your Preferences - This section gives you the opportunity to opt in or out of receiving information from Tthe Welsh Rugby Union Official Online Store at store.wru.co.uk or our partners. We do not send out emails out very often but they are usually full of not to be missed bargains and latest products!

Order History - This section gives you details of all your past and pending orders with the Welsh Rugby Union Official Online Store at store.wru.co.uk. You can track your order from the moment you place your order, right through until the moment it has been dispatched!

Do I need to create a profile?

From 18/01/2018, the Welsh Rugby Union Official Online Store at store.wru.co.uk is managed by Fanatics. You can browse through the site without setting up a profile. However, even if you have registered your details on previous versions of this site, the first time you purchase an item from us from 18/01/2018 onwards a profile will be set up automatically for you as you will need to enter your email address and a password to successfully place an order. Once your profile has been created we will be able to send you order confirmations, let you know how your order is progressing and, depending on your preferences, send you details of special offers via email.

How do I update my personal information?

1. Click on "My Account" at the top of any page
2. Click on "Personal Details", "Password" or "Address Book" in the table and udpate your personal details as required

What should I do if I forget my password?

1. If you are not logged in and have forgotten your password, click on "Login/Register" at the top of any page.
2. Click on the ''Forgotten Password" link under the green "Sign In" button within the "Existing Customers" section.
3. Enter your email address and an email will be sent to you with a new password.
4. Click on the link in the password reset email received and follow the prompts to change your password.

How do I remove my profile?

You have the right to remove your personal information and preferences. In order to do this, please provide us with the following information:.
.
1. Your name.
2. Your postal address, and/or.
3. The email address you set up your profile with.
.
by sending this request by email to customer.services@store.wru.co.uk or alternatively, contacting us by post at:.
Welsh Rugby Union Official Online Store.
Data Protection Officer.
PO Box 210.
Manchester.
England.
M24 1YN.
Gift Vouchers & Promotions
Gift Vouchers

Gift vouchers are not currently sold on or reedemable at the Welsh Rugby Union Official Online Store.

Gift vouchers may be purchased at the Official Welsh Rugby Union Store (located at 8 Westgate Street, Cardiff, CF10 1NS) and are only redeemable on retail goods and services in store. Customers must be over 18 years old to purchase or redeem gift vouchers. Vouchers may be used as full or part payment for purchases at the Store. Vouchers cannot be redeemed online, over the phone, at the Ticket Office or on match day tickets, hospitality, stadium tours or at any other place or on any other goods or services that are not available for sale at the Official Welsh Union Rugby Store. Store gift vouchers expire 12 months from their date of issue. Vouchers are non-transferrable or negotiable and cannot be exchanged for cash. If a purchase is made using gift vouchers, change will be given in gift vouchers, unless the change is under £5. If you have made a purchase by gift voucher and you would like to return your purchase, refunds will be paid in the form of gift vouchers.

Please note that if a gift voucher has not been registered as ‘sold’ on our system then we reserve the right to not accept it. We reserve the right to not accept damaged or defaced vouchers or vouchers we believe have been tampered with. We reserve the right to change these terms from time to time without notice and to take appropriate action including cancellation of the voucher if, at our reasonable discretion, we deem such action necessary.

Promotional Voucher Codes

Occasionally the Welsh Rugby Union Official Online Store may produce exclusive vouchers, offers and discounts for our valued customers and email subscribers - sign up to our newsletter to stay up to date with current offers and promotions.

Where you have a valid promotion code, the following additional terms and conditions apply on the discounts:

* When more than one promotion is running at the same time – only the highest value offer will be valid. Multiple promotions or offers cannot be used simultaneously.
* Discounts will only be available on order values over the amount stated in the offer.
* Discounts are only valid until the date published.
* Discounts are only redeemable for purchases made on this website (store.wru.co.uk).
* Discounts are not refundable.
* Only one discount/promotion/offer may be used per customer per transaction.
* We reserve the right to end any discounts, promotion or offer at any time including prior to the advertised end date without notice.

If you have any problems redeeming a gift voucher (in store) or promotional voucher code (online), please contact our Customer Service team on the numbers below:
* Customers within UK: 0333 014 5343
* All other customers: +44 (0)333 014 5343

Competitions

From time to time, the Welsh Rugby Union Official Online Store will run competitions to win prizes including match tickets, signed merchandise, and many more. The below terms and conditions will apply to all such competitions.
* Competitions are open to participants over the age of 18. If you are younger than 18, you should obtain permission from your parents or guardian before entering the competition. Prize draws are not open to employees of the Promoters, their families, agencies and anyone to whom they are professionally connected.
* Only one entry may be recorded per person. The winner will be randomly drawn from the qualifying competition entrants.
* The winners will be informed after midday (GMT) on the closing date of the competition. If the winner cannot be contacted, fails to confirm acceptance of the prize or cannot make use of the prize for any reason, the Promoters reserve the rights to select an alternative winner.
* The Promoters decision is final and no correspondence will be entered into.
* The prize is non-transferable and no cash alternative will be given.
* The winner agrees not to sell, offer to sell or use the prize for any commercial or promotional purpose (including placing the prize on an internet auction site).
* By entering you agree that if you are chosen as a prize winner, you will allow the Promoter to use your name, photograph, video, voice recording and general location for their publicity and news purposes during this and any future promotions or advertising.
* The Promoters reserve the right to change, alter or withdraw the competition at any time.
* To the maximum extent permitted by the law, the Promoters shall not be liable for any claims or actions of any kind whatsoever for damages or losses to persons and property which may be sustained in connection with the receipt, ownership and/or use of the prize.
* The Promoter will use the information which you provide or which we obtain from our dealings with you, to administer the competition. We may also use it to tell you about our products and offers, and for market research including analysis and development of our products and customer relationships.
* Acceptance of the rules is a condition of entry and the entry instructions form part of the rules.
* If any of these terms and conditions are found by a competent court or other competent authority to be void or unenforceable, that term or condition shall be deemed to be deleted and the remaining terms and conditions shall continue in full force and effect.
* To enter offline with no minimum spend or qualifying purchase, send your name and address to: Welsh Rugby Union Online Store Customer Services, c/o Fanatics, Greengate, Manchester, England, M24 1FD. Only one entry per stamped mailed envelope. Entries must be received by midday (GMT) on the indicated closing date. Bulk entries or entries sent through trade, consumer groups, agents or third parties will not be accepted.
* These terms and conditions shall be governed and construed in accordance with the laws of England. Any dispute arising is subject to the exclusive jurisdiction on the courts of England. Promoter: Fanatics, Greengate, Middleton, Manchester, M24 1FD.
Official Welsh Rugby Union Store At Principality Stadium

Address:

8 Westgate Steet, Cardiff, South Glamorgan, CN10 1NS

Phone:

+44 (0)333 014 5343

Store Opening Hours*

Monday-Saturday: 9.30am-5.30pm
Sunday: 10am-4pm

* opening hours may vary on match or event days

Services:

* Free Collect from Store service
* Free returns to store
* Shirt personalisation

The WRU Ticket & Stadium Tours Office is also accessible via the Store.
Orders And Returns
Returns Policy:
You may return any item within 30 days of receiving the item in the original condition for an exchange or full refund of the price you paid for the item. Returns for personalised product will normally only be accepted if the personalisation is incorrect from the receipt of order or if the product is faulty. We accept no responsibility once a replica shirt or short has been printed, in the event that a player leaves the squad and/or his squad number changes, or if the badge changes in the future.
Please note the following exceptions to this policy:
1.DVDs, videos, PC & video games, underwear, swimwear, pierced jewellery and items specially manufactured to your order can only be refunded or exchanged if the goods returned are faulty.
2. We are unable to refund or exchange an item once it has been personalised to your order. A refund or exchange will be permitted if the garment is faulty.

All return and re-shipping charges are the customer's liability.
How to return your order
If your item is defective, faulty or incorrect please contact Customer Services prior to returning it at customer.services@store.wru.co.uk and we will advise how to proceed with the issue.

How do I return or exchange an item?
1. Wrap the item(s) securely in a suitable envelope or packet.
2. Complete and enclose the returns form below including your order number and the reason for the return.

Returns Form

3.Please also include your original dispatch note with your return. If you do not have your original dispatch note, please include a cover letter with:
o Your order number
o Your name, email address and billing address
o Details of how you want your return to be processed
o Details of any fault or issue
4. Please return your item to the address below depending on your location:


UNITED KINGDOM
WELSH RUGBY UNION STORE RETURNS
PO Box 210
Manchester
M24 1YN
United Kingdom


SPAIN

WELSH RUGBY UNION STORE RETURNS
3FA – IMX - Calle Diamante 19
P.I. La Ermita
29603 Marbella
Málaga
Spain


GERMANY
WELSH RUGBY UNION STORE RETURNS
3FA
Subke GmbH
Industriestraße 30
21394 Kirchgellersen
Germany


FRANCE
WELSH RUGBY UNION STORE RETURNS
3FA - M Burch - Maison Tajan
Village D’en Haut
31110 Gouaux de Larboust
France


ALL OTHER COUNTRIES
WELSH RUGBY UNION STORE RETURNS
PO Box 210
Manchester
M24 1YN
United Kingdom


Please note: for your protection we recommend that you use a tracked delivery service as we cannot be held responsible for goods not received.

Please allow up to 14 working days for your refund or exchange to be processed.


Other information:
If you return your full order we will refund all payments received from you, including the costs of standard delivery, up to a maximum of £6.95 for delivery charges. We will process your refund or exchange within 14 days of receiving the item(s) back to our warehouse. We will make the refund using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. If an electronic refund is not possible, we will process your refund by cheque.
WEE Directive / Recycling Old Appliances
The UKs Waste Electrical and Electronic Equipment (WEEE) Regulations require that all retailers of electrical goods assist in delivering a UK–wide collection and recycling system to encourage consumers to recycle old or unwanted electronic equipment.
There are many ways you can recycle, you may either take the item to your local council recycling site or we offer a free ‘Take Back’ scheme, this is done on a like for like basis. You have 28 days in which to do this and must include details of your purchase from our online retail site. Please note it is the responsibility of the customer for any postage costs incurred in returning the old item. See below address.
Fanatics (International) Ltd
Greengate
Middleton
Manchester
M24 1UD

Electronic waste is one of the fastest growing waste streams and much of it can be recycled and resources recovered to make new consumer products. All electrical items sold now carry the ‘crossed out wheeled bin’ symbol. Unwanted electrical items should not be placed into normal domestic waste stream.
Terms And Conditions

Terms and conditions

Welcome to The Welsh Rugby Union Official Online Store at store.wru.co.uk. Please read the following terms and conditions (the “Terms and Conditions”) carefully before using this website. By using this website or any sub-site accessible on this website, the user ("user" or "you") accepts, without limitation or qualification, the Terms and Conditions set out below and any additional Terms and Conditions set out in any sub-site. If you do not agree to these Terms and Conditions, you should exit the website.

Ownership and Operation

The Welsh Rugby Union Official Online Store at store.wru.co.uk is operated by Fanatics (International) Ltd. ("Fanatics" or “us”) and your contract is with Fanatics. Fanatics is a company incorporated in England and Wales with company number 5933624 whose registered office is at Greengate, Middleton, Manchester, M24 1FD. Fanatics VAT number is 234152733

Registration

You will need to register with Fanatics to place an order for products through this website. In return for allowing you to use the Fanatics website and benefiting from our services, you agree that any information you provide us about yourself at any time will be true, accurate, current and complete and that you will ensure that this information is kept accurate and up to date. If incorrect information is supplied, any contractual obligation Fanatics has is immediately null and void.

Conditions of Registration

If you are under 18, you must ask your parents or a guardian before you:
1. E-mail the website, or ask Fanatics to e-mail anything to you;
2. Send in any information to Fanatics;
3. Buy anything online

By continuing to use this website and any of the services offered, you are confirming that you have received the consent of your parents or a guardian. PLEASE NOTE that all minors are recommended to discuss these terms and conditions with their parents before they complete the registration process.

Miscellaneous

The Terms and Conditions together with our Help Section and Privacy Policy contain the full and complete understanding between Fanatics and you. No advice or information, whether oral or written, obtained by you through or from the website or from any conversations with our staff will operate to vary these terms and conditions.
The Terms and Conditions together with our Help Section and Privacy Policy and all contracts made under them shall ensure for the benefit of any successors and assignees of Fanatics.

Email Service

In situations where Fanatics gives you the option to subscribe to its email service which will update you with news or information which it considers to be of interest to you, your use of the content received through the email service will be subject to these Terms and Conditions.

Jurisdiction

These Terms and Conditions and any contracts made under them are governed by and shall be governed and construed in accordance with the laws of England and Wales whose courts shall be courts of non-exclusive competent jurisdiction.

Website Terms and Conditions

Copyright

All content included on this website including but not limited to website design, text, graphics, audio clips, visual clips, logos, button icons and the selection and arrangement thereof is the property of The Welsh Rugby Union Official Online Store at store.wru.co.uk, Fanatics or its content suppliers and is protected by UK and international copyright laws.
All software used on this website is the property of The Welsh Rugby Union Official Online Store at store.wru.co.uk and Fanatics and is protected by UK and international copyright laws ALL RIGHTS ARE RESERVED. Permission is granted to electronically copy and to print in hard copy portions of this website for the purposes of placing an order with Fanatics and using this website as a shopping resource only. Any other use of materials on this website including but not limited to reproduction for purposes other than those noted above, modification, distribution, transmission, broadcasting, republication, downloading or uploading without the prior written permission of Fanatics is strictly prohibited.

Notification of Copyright Infringement

Fanatics will, in appropriate circumstances, terminate the accounts of users who infringe the intellectual property rights of others. If you believe that your work has been used or copied in a way that constitutes copyright infringement, please provide our Legal Department with a notice (“Notice”) containing the following elements:
• A physical or electronic signature of the person authorised to act on behalf of the owner of the copyright interest that is alleged to have been infringed;
• A description of the copyrighted work or works that you claim have been infringed and which you request to be removed from the site;
• A description of the location of the material that you claim is being infringed;
• Information sufficient to permit Fanatics to contact you, such as your physical address, telephone number and e-mail address;
• A statement by you that you have a good faith belief that the use of the material identified in your Notice in the manner complained of is not authorised by the copyright owner, its agent, or the law;
• A statement by you that the information in your Notice is accurate and that you are the copyright owner or are authorised to act on the copyright owner's behalf.
You can notify Fanatics of any claims of copyright infringement at the following address:

Welsh Rugby Union Official Online Store
Attn: Legal Department
Stubbs Mill,
3 Upper Kirby Street,
Manchester,
England
M4 7EJ


Trademarks

Fanatics and all page headers, custom graphics and button icons are service marks, trademarks, and/or trade dress of Fanatics. All other trademarks, product names and company names or logos cited herein are the property of their respective owners. You are not permitted to use the Welsh Rugby Union Official Online Store Trademarks, Fanatics Trademarks or Third Party Trademarks without the prior written consent of Fanatics or such third parties that may own the Trademarks. For further information on intellectual property matters contact our Legal Department: Welsh Rugby Union Official Online Store .. For further information on intellectual property matters contact our Legal Department:

Welsh Rugby Union Official Online Store
Attn: Legal Department
Stubbs Mill,
3 Upper Kirby Street,
Manchester,
England
M4 7EJ

Content Supplied by Users

If you send communications or materials to this website by electronic mail or otherwise, concerning any comments, questions, suggestions or the like, all such communications are, and will be treated as, non-confidential and non-proprietary. Thus, you give up any claim that any use of such material infringes any of your rights including without limitation moral rights, proprietary rights or any other right, including the right to approve the way in which Fanatics uses such material.
Any material submitted to this website, may be adapted, broadcast, changed, copied, disclosed, licensed, performed, posted, published, sold, transmitted or used on a royalty free basis by Fanatics anywhere in the world, in any medium, in perpetuity. Please note that this provision does not relate to any personal data that you submit which will be dealt with in accordance with the provisions of this website's 'Privacy Policy' which is part of these Terms and Conditions.

Amending the Terms and Conditions of Use

Fanatics may add to, change or remove any part of these Terms and Conditions at any time. When material changes are made to the Terms and Conditions, a notice will be published on the home page of the Fanatics website notifying users that such changes have been made. By continuing to use this website after the publication of such a notice, you are indicating your acceptance of those changes. Fanatics may add, change, discontinue, remove or suspend any other content displayed on this website, including features and specifications of products and services described or depicted on the website, temporarily or permanently, at any time, without notice and without liability. We treat your privacy very seriously. Fanatics Privacy Policy provides details about the type of information we may collect from you and details of how we may use this information. You are asked to read our Privacy Policy, which forms a part of these Terms and Conditions and sets out the way in which your personal data is handled.

Use of the Site

You agree that you will only use our website in a way which is consistent with the Terms and Conditions and which complies with applicable laws and regulations. In particular you agree that you will not use this website to upload or send any material which contains software viruses or other codes, files or programmes designed to interrupt, destroy or limit the functionality of any computer software, hardware or telecommunications equipment or in any other manner which would interfere with or disrupt this website. You acknowledge that this website and any goods that you obtain from our website are provided for your personal use only and may not be used for any commercial purposes or distributed commercially without our permission.

Links

Fanatics may provide links to websites owned by Fanatics and associated companies from time to time and/or websites that are owned by third parties that are not connected with Fanatics including other websites owned by the Welsh Rugby Union Official Online Store at store.wru.co.uk. All links are provided for your convenience only. Access to websites that are owned by third parties is at your own risk and none of the Welsh Rugby Union Official Online Store or Fanatics has any responsibility or liability for such third party websites.

Availability

Fanatics will use all reasonable endeavours to ensure that this website is fully operational at all times. However we cannot guarantee that the website will be fault free. In particular, access to this website may be interrupted or restricted to allow for emergency or routine repairs or maintenance to be carried out or the introduction of new facilities or services.
Further, by using this website and any sub-site, you acknowledge and agree that the Internet uses elements and relies upon services, input and facilities which are not within the control of Fanatics and if Fanatics is totally or partially prevented or delayed in the performance of any of its obligations in providing a particular service, such a situation will constitute a 'force majeure' and Fanatics shall be excused the performance for so long as such a situation endures.
For the purposes of these Terms and Conditions, the term 'force majeure' shall be deemed to include any cause affecting the performance by Fanatics of its obligations arising from or attributable to acts, events, omissions or accidents beyond the reasonable control of Fanatics and in particular, but not by way of limitation, shall include strikes, lock-outs, other industrial action, actual or threatened terrorist action, civil commotion, riot, crowd disorder, invasion, war, threat or preparation for war, fire, technical or power failure, software, hardware or telecommunication or other network failures, interruptions, disruptions or malfunctions, explosions, storm, flood, earthquake, subsidence, structural damage, epidemic or other natural or physical disaster, any legislation, regulation, rule or ruling of government, court or any competent authority. Fanatics reserves its right to restrict, suspend or terminate your use of this website or any of our services at any time if we believe, in our absolute discretion, that you have breached these Terms and Conditions.
You agree to indemnify, defend and hold Fanatics, The Welsh Rugby Union Official Online Store at store.wru.co.uk, all of their associate companies, their directors, employees, information providers, licensors and licensees, officers and partners, (collectively, the "Indemnified Parties") harmless from and against any and all liability and costs (including, without limitation, legal fees and costs), incurred by the Indemnified Parties in connection with any claim arising out of any breach by you of these Terms and Conditions. You will co-operate as fully as reasonably required by Fanatics, The Welsh Rugby Union Official Online Store at store.wru.co.uk, as the case may be, in defence of any claim. Fanatics, The Welsh Rugby Union Official Online Store at store.wru.co.uk reserve the right, at their own expense, to assume the exclusive defence and control of any matter and you shall not in any event settle any matter without the written consent of Fanatics, The Welsh Rugby Union Official Online Store at store.wru.co.uk.

Alterations

We may amend this website and our services in any way and at any time with or without notice to you.

Complaints and Comments

If you have any complaints or comments about our website or any of the products supplied to you, please contact the Welsh Rugby Union Official Online Store at store.wru.co.uk through the Contact Us section on the website. Alternatively, you can call us Monday-Friday between 8am and 10pm local UK time. UK customers should call 0333 014 5343. Customers from outside the UK should call + 44 (0)333 014 5343

Limitation of Liability

To the fullest extent permitted by applicable laws, The Welsh Rugby Union Official Online Store at store.wru.co.uk or Fanatics nor any of their respective directors, employees, affiliates or other representatives will be liable for loss or damages arising out of or in connection with the use of, or inability to use, the materials in and/or facilities or services offered through this website, including, but not limited to, indirect or consequential loss or damages, loss of data, income, profit or opportunity, loss of or damage to property and claims of third parties, even The Welsh Rugby Union Official Online Store at store.wru.co.uk and/or Fanatics have been advised of the possibility of such loss or damages or such loss or damages were reasonably foreseeable. If this clause is unenforceable in whole or in part in any jurisdiction due to relevant laws, then in no event shall Fanatics total liability to you for all damages, losses, and claims (whether in contract, tort (including, but not limited to, negligence), or otherwise) exceed the amount paid by you, if any, for accessing this website.

Disclaimer> This website and its contents are provided without any representations or warranties of any kind, either express or implied. Fanatics, The Welsh Rugby Union Official Online Store at store.wru.co.uk. disclaim all representations and warranties, including by way of example but not limitation, as to fitness for a particular purpose, to the fullest extent permitted by applicable laws. In addition, Fanatics and The Welsh Rugby Union Official Online Store at store.wru.co.uk do not represent or warrant that the information and/or facilities accessible via this website are accurate, complete or current, or that this website will be free of defects, including, but not limited to, viruses or other harmful elements. The user of this website assumes all costs arising as a result of the use of this website. We make no representation that materials on this Site are appropriate or available for use in other locations, and accessing them from territories where their contents are illegal is prohibited. Customers who access this website from locations outside the United Kingdom do so at their own risk and on their own initiative and are responsible for compliance with local laws, to the extent that any local laws are applicable. Nothing in these Terms shall in any way be deemed to restrict or affect your statutory rights under English law.

Terms and Conditions of Purchase


Purchasing Goods

Your order is accepted and a contract is formed when we dispatch the goods you have ordered and not before. For instance, a contract is not formed at the point when we take payment for the goods you have ordered, nor when you receive our confirmation of your order. Until the goods are dispatched we may reject, and you may cancel, the order.
Exceptions apply to orders for personalised items and goods made to your order which, in most cases, cannot be cancelled by you once you have received email confirmation of your order. Following formation of the contract we shall continue to own any goods ordered until we have received payment in full from you even though the goods may have already been delivered to you.
Any goods supplied will conform to the contract.
The Help Section tells you how to order and pay for products. It also addresses any questions you might have about delivery of your products, your right to cancel orders or return faulty products to us and our quality assurance.

Multiple Promotions

Please note that any promotions/offers on the website cannot be used in conjunction with any other discounts. Fanatics reserves the right to decline orders for bulk or high value purchases and to change price and availability information without notice.

Pre-Ordering items from Fanatics

Fanatics will pre-authorise and charge for all pre-orders at the time the order is placed. The reason is to ensure that stock is allocated against your order and to provide sufficient time to pick, pack and customise the order (where applicable) in time for the launch date. It is also sometimes necessary for the customer to confirm details contained within the order. Gift Vouchers

Gift vouchers are not currently sold on or reedemable at the Welsh Rugby Union Official Online Store.

Gift vouchers may be purchased at the Official Welsh Rugby Union Store (located at 8 Westgate Street, Cardiff, CF10 1NS) and are only redeemable on retail goods and services in store. Customers must be over 18 years old to purchase or redeem gift vouchers. Vouchers may be used as full or part payment for purchases at the Store. Vouchers cannot be redeemed online, over the phone, at the Ticket Office or on match day tickets, hospitality, stadium tours or at any other place or on any other goods or services that are not available for sale at the Official Welsh Union Rugby Store. Store gift vouchers expire 12 months from their date of issue. Vouchers are non-transferrable or negotiable and cannot be exchanged for cash. If a purchase is made using gift vouchers, change will be given in gift vouchers, unless the change is under £5. If you have made a purchase by gift voucher and you would like to return your purchase, refunds will be paid in the form of gift vouchers.

Please note that if a gift voucher has not been registered as ‘sold’ on our system then we reserve the right to not accept it. We reserve the right to not accept damaged or defaced vouchers or vouchers we believe have been tampered with. We reserve the right to change these terms from time to time without notice and to take appropriate action including cancellation of the voucher if, at our reasonable discretion, we deem such action necessary.

Promotional Voucher Codes

Occasionally the Welsh Rugby Union Official Online Store may produce exclusive vouchers, offers and discounts for our valued customers and email subscribers - sign up to our newsletter to stay up to date with current offers and promotions.

Where you have a valid promotion code, the following additional terms and conditions apply on the discounts:

* When more than one promotion is running at the same time – only the highest value offer will be valid. Multiple promotions or offers cannot be used simultaneously.
* Discounts will only be available on order values over the amount stated in the offer.
* Discounts are only valid until the date published.
* Discounts are only redeemable for purchases made on this website (store.wru.co.uk).
* Discounts are not refundable.
* Only one discount/promotion/offer may be used per customer per transaction.
* We reserve the right to end any discounts, promotion or offer at any time including prior to the advertised end date without notice.

If you have any problems redeeming a gift voucher (in store) or promotional voucher code (online), please contact our Customer Service team on the numbers below:
* Customers within UK: 0333 014 5343
* All other customers: +44 (0)333 014 5343

Competitions

From time to time, the Welsh Rugby Union Official Online Store will run competitions to win prizes including match tickets, signed merchandise, and many more. The below terms and conditions will apply to all such competitions.
* Competitions are open to participants over the age of 18. If you are younger than 18, you should obtain permission from your parents or guardian before entering the competition. Prize draws are not open to employees of the Promoters, their families, agencies and anyone to whom they are professionally connected.
* Only one entry may be recorded per person. The winner will be randomly drawn from the qualifying competition entrants.
* The winners will be informed after midday (GMT) on the closing date of the competition. If the winner cannot be contacted, fails to confirm acceptance of the prize or cannot make use of the prize for any reason, the Promoters reserve the rights to select an alternative winner.
* The Promoters decision is final and no correspondence will be entered into.
* The prize is non-transferable and no cash alternative will be given.
* The winner agrees not to sell, offer to sell or use the prize for any commercial or promotional purpose (including placing the prize on an internet auction site).
* By entering you agree that if you are chosen as a prize winner, you will allow the Promoter to use your name, photograph, video, voice recording and general location for their publicity and news purposes during this and any future promotions or advertising.
* The Promoters reserve the right to change, alter or withdraw the competition at any time.
* To the maximum extent permitted by the law, the Promoters shall not be liable for any claims or actions of any kind whatsoever for damages or losses to persons and property which may be sustained in connection with the receipt, ownership and/or use of the prize.
* The Promoter will use the information which you provide or which we obtain from our dealings with you, to administer the competition. We may also use it to tell you about our products and offers, and for market research including analysis and development of our products and customer relationships.
* Acceptance of the rules is a condition of entry and the entry instructions form part of the rules.
* If any of these terms and conditions are found by a competent court or other competent authority to be void or unenforceable, that term or condition shall be deemed to be deleted and the remaining terms and conditions shall continue in full force and effect.
* To enter offline with no minimum spend or qualifying purchase, send your name and address to: Welsh Rugby Union Online Store Customer Services, c/o Fanatics, Greengate, Manchester, England, M24 1FD. Only one entry per stamped mailed envelope. Entries must be received by midday (GMT) on the indicated closing date. Bulk entries or entries sent through trade, consumer groups, agents or third parties will not be accepted.
* These terms and conditions shall be governed and construed in accordance with the laws of England. Any dispute arising is subject to the exclusive jurisdiction on the courts of England. Promoter: Fanatics, Greengate, Middleton, Manchester, M24 1FD.

Win 2 x Hospitality Tickets to see Wales vs Italy in the NatWest 6 Nations (3pm, 11th March 2017)

Simply make any purchase In Store or Online (at http://store.wru.co.uk) between Thursday 25th January – Friday 9th February 2018 to be entered in to the draw.

In addition to the standard Terms & Conditions above, the following clauses shall apply to this competition:

* Qualifying criteria: In Store: make any purchase between 25/01/18-09/02/18 at the Official Welsh Rugby Union Store (at 8 Westgate Street Cardiff, CN10 1NS) and provide your contact details at the till point to be automatically entered in to the draw; Online: make any purchase at http://store.wru.co.uk between 9am (GMT) on 25/01/18 and 11.59pm (GMT) on 09/02/18 to be automatically entered in to the draw.

* The prize: 4 x hospitality tickets to the Wales vs Italy NatWest 6 Nations fixture at Principality Stadium Cardiff on 11th March 2018 at 3pm (GMT); 2 x tickets (one pair) will be allocated to the instore qualifying entrants and 2 x tickets (one pair) will be allocated to the online qualifying entrants.

* The prize is limited to the above and excludes all other non-listed expenses (including but not limited to travel to and from Principality Stadium, travel insurance, personal expenses/spending money, food and drinks above and beyond that supplied as part of the hospitality package).

* The winner will be contacted via telephone or email within 5 days of the closing date of the competition. If the winner cannot be contacted, fails to confirm acceptance of the prize or cannot make use of the prize for any reason, the Promoters reserve the rights to select an alternative winner.

* Only one entry may be recorded per person per qualifying purchase. The winner will be randomly drawn from the qualifying competition entrants.

Privacy
Cookie
Contact Us

The WRU Official Store is operated under licence by Fanatics.


Contacting Us by Email

We are happy to answer queries on products, orders and anything else about the online store at the below address:


customer.services@store.wru.co.uk


We endeavour to respond to all emails within 24 hours.



Contacting Us by Phone

If you'd like to speak to one of our friendly advisors, please contact us on +44 (0) 333 014 5343

Our opening times are 8am to 8pm Monday-Friday and 9am to 4pm at weekends. Outside of these hours, please send us an email and we'll get back to you swiftly.


Contacting Us by Post

You can of course write to our team at any time using the address below:

The WRU Official Store

c/o Fanatics

Greengate

Manchester

United Kingdom

M24 1FD


Club Enquiries & Tickets

For anything to do with tickets or other enquiries not related to the online store please use the relevant contact details on the main club site at the below link:

Club Enquiries & Tickets.

About Us

Our website is managed by Fanatics International Ltd.

As the global leader in licensed sports merchandise, Fanatics delivers to over 180 countries, runs stores in over 12 languages and supports multi-lingual call centres incorporating 11 languages. Fanatics extended the reach of its licensed sports merchandise business by acquiring UK-based international sports e-commerce company, Kitbag on February 2nd 2016. It now supports and compliments Fanatics’ successful U.S. operation by focusing on partnerships with the biggest sporting teams and organisations around the world.

Operating from its base in the UK’s sporting stronghold of Manchester, the international business provides online, retail and end-to-end event solutions for nearly 30 partners across various sports. Fanatics has relationships with globally recognised English Premier League, La Liga, Bundesliga, Ligue 1 and SPL football clubs, along with representation across all major US Sports Leagues, Golf, Rugby, F1 and Tennis.

Internationally, Fanatics also delivers specific global leadership in event, city centre and in-venue retail; providing expertise at leading soccer, rugby and golfing venues. Fulfilment and service infrastructure has also expanded internationally, leveraging the historic expertise of Kitbag in international markets and integrating with the marketing and technology solutions traditionally used by Fanatics across its sites and partners in the U.S.


There was a problem
There was a problem contacting the server, please refresh the page to try again.