Placing your orderPurchasing your goods with us is designed to be simple, quick and secure. Before you order please ensure that:
UK Standard Delivery - Delivery takes 1-3 working days from when the order leaves our warehouse. This option will not guarantee delivery on a specific date and may be left in a safe location. Please allow at least 6 working days should you need to contact our Customer Service for tracking purposes. Please note that this service is not available to Northern Ireland, non-mainland UK and certain remote areas.
UK Standard delivery is free on all orders over £75 or £4.95 otherwise.
UK Click and Collect - (over 5000 locations, 2-3 working days) - A safe place to pick up your parcel without having to wait in for your delivery. Click and collect allows you to pick up your parcel from a local collection point (collection point finder available at checkout). There are over 5,000 local collection points in convenience stores across the country open from early in the morning until late at night, 7 days a week.
Collect from Store - this option allows you to collect your order from the official shop. It is free of charge and once dispatched from our warehouse it takes 3-5 working days to arrive. You will receive an email and/or text message once your order arrives in store.
Need it faster?
UK Express Delivery - Express Delivery takes 1 working day from when the order leaves our warehouse. You need to place your order before 8pm and without any personalisation or badge printing for same day despatch. Please note that delivery to Northern Ireland, non-mainland UK and certain remote will take longer.
If your order includes a personalised item this may add an additional 3-5 days to dispatch of your order regardless of which delivery service is selected.
Depending on the weight, volume and value of your order and your delivery address, we will select an appropriate carrier to deliver your order.
We do not offer guaranteed delivery on weekends or public holidays.
Standard International Delivery - (3 - 10 days) - This service will be delivered through your local mail service and does not usually come with a tracking number. Orders are usually delivered within 3-10 days but in the event that it takes longer than this, please allow upto 20 working days from the date your order leaves our warehouse.
Please note: In order to qualify for Standard International Delivery your order must meet the below criteria. If your order exceeds any of them the standard delivery option will not be available:
Express International Delivery - (1 - 4 days) - Our international express carrier provides a fully traceable delivery service. Normally 1 - 4 working days transit time from when the order leaves our warehouse.
Some more remote addresses may incur longer transit times. Cost dependent on the weight and volume of your order.
If your order includes a personalised item this may add an additional 3-5 days to dispatch of your order regardless of which delivery service is selected.
Unless otherwise stated, all items are shipped from the United Kingdom and may incur duty & other charges upon entering other countries. Any duty, clearance, tax or carrier charges must be borne by the recipient and we will not accept liability for any such costs.
We are unable to advise what the thresholds and rates are for other countries as these are determined by the respective governments and can vary significantly between countries and even items. If upon delivery there are any additional charges due our carrier will contact you to arrange payment.
Different Stock Availability - If you have selected items with different availability times then we will despatch your order when all items are ready:
Despatching of Orders - Although we try to process and despatch your order on the day of order, this may not always be possible, for the following reasons:
Pre-Orders - Products on Pre-Order or products that are not in stock at the time of ordering will despatched in the period specified on the website
Payment Card Checks - Sometimes we may need to make additional checks on your payment card which could delay your order. This is to reduce the risk of fraud.
Personalised items - items requiring personalisation for example with additional name, numbering and badges added may take an extra 3-5 days before they are ready to be despatched.
We currently accept online payments with a number of credit/debit cards. The current credit cards we accept include:
3. American Express
We currently accept payment in the following major currencies: British Pounds Sterling, US Dollars, Euro, Australian Dollars and Japanese Yuan.
The Welsh Rugby Union Official Online Store at store.wru.co.uk reserve the right to withhold any order from despatch in order to process further security checks. This can delay an order for up to 36 hours. In the event that your offer to purchase goods is refused, any money paid by you will be refunded.
Many internet users are concerned about security on the web - below are answers to few questions we are commonly asked:
What is the Card Security Number? Also known as a CV2 number, this is a special 3 digit number that appears on the far right side of the signature strip on your card. This number is unique to each card, and gives you extra protection against fraud. Note: with American Express, the card security number is 4 digits long and is printed on the front of the card.
Do you check for fraudulent cards? - When we receive your Credit Card details, an on-line check of your Credit Card is conducted with their Acquiring bankers. This process ensures the number you entered actually corresponds to a real credit card number and is not a bogus card. The Cybersource system also checks various "Hot Card lists" to ensure that no fraudulent use is being made of any Credit Card. This on-line verification of your details is carried out over a secure line to the bank. Credit Card data is, at no time, sent over the Internet using the validation process. We also carry out random security checks on cards to ensure we help prevent fraud - please note that we do not intend any personal slight if your card is chosen for a random check.
Who are CyberSource? – The Welsh Rugby Union Official Online Store at store.wru.co.uk has chosen CyberSource as a partner for its secure server software. They are a leading payment system provider to online businesses. For further information about CyberSource please visit their web site at https://cybersource.com
Is shopping with The Welsh Rugby Union Official Online Store at store.wru.co.uk safe? - Communication between you, us and CyberSource is encrypted using the SSL mechanism built into your browser. This ensures that even if someone were able to monitor the traffic between you and the CyberSource server, they would not be able to read it. Encryption is used on all pages within the buying process, making shopping on the site at Store.Wru.co.uk as safe as possible
How do we protect the Buyers Data? - The Cybersource software sits behind a corporate firewall. Access to this machine is strictly controlled, preventing unauthorized access to your personal data. Once you have passed your Credit Card details to The Welsh Rugby Union Store at shop.wru.co.uk, they are stored on the Cybersource server in an encrypted format.
Is the transaction Real-Time? - All Credit Card transactions are completed in real-time. After you have confirmed your order, we make an immediate connection to NatWest Bank to verify the card and amount, so that authorization is given before we complete the order. All shirts with customisation will be fully charged once you have confirmed your order and it has been accepted by us a binding contract will exist between us at the time of dispatch of the goods from our warehouse.
Do I have any Legal Protection? - You are protected by the normal laws of England and Wales, in particular The Sale and Supply of Goods Act 1994 (c. 35) and the Consumer Protection Act 1987 (c.43) Consumer Rights Regulations 2013. Full details of your legal rights are available in the UK from your local Citizens’ Advice Bureau or your Local Authority’s Trading Standards Office.
For any customer purchasing adult clothing and souvenirs inside the European Union, VAT is included at the standard UK rate of 20%. Children's clothing is exempt from VAT in the UK and is therefore charged at 0% thus no tax is added in the price quoted by The Welsh Rugby Union Official Online Store at store.wru.co.uk..
For any customers purchasing outside the European Union all purchasers are exempt of UK VAT. Products are shown inclusive of VAT, but this will be recalculated when you purchase your goods.
Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country and we advise you to contact your local customs office for further information.
Safe shopping is important to everyone and we have gone to great lengths to make sure your details remain safe. When you start the order process you can be sure that every step of the way is secure.
We have compiled a list of frequently asked questions below, which you may find useful. If you have any concerns about the security of our site, or if you have any further queries, please contact Customer Services.
What is 'Your Profile'?When you have registered or have ordered an item from the Welsh Rugby Union Official Online Store at store.wru.co.uk, a profile will have been created for you. The profile has many useful functions which are detailed below:
Do I need to create a profile?From 18/01/2018, the Welsh Rugby Union Official Online Store at store.wru.co.uk is managed by Fanatics. You can browse through the site without setting up a profile. However, even if you have registered your details on previous versions of this site, the first time you purchase an item from us from 18/01/2018 onwards a profile will be set up automatically for you as you will need to enter your email address and a password to successfully place an order. Once your profile has been created we will be able to send you order confirmations, let you know how your order is progressing and, depending on your preferences, send you details of special offers via email.
How do I update my personal information?1. Click on "My Account" at the top of any page
What should I do if I forget my password?1. If you are not logged in and have forgotten your password, click on "Login/Register" at the top of any page.
How do I remove my profile?You have the right to remove your personal information and preferences. In order to do this, please provide us with the following information:.
Address:8 Westgate Steet, Cardiff, South Glamorgan, CN10 1NS
Phone:+44 (0)333 014 5343
Store Opening Hours*Monday-Saturday: 9.30am-5.30pm
Services:* Free Collect from Store service
Terms and conditionsWelcome to The Welsh Rugby Union Official Online Store at store.wru.co.uk. Please read the following terms and conditions (the “Terms and Conditions”) carefully before using this website. By using this website or any sub-site accessible on this website, the user ("user" or "you") accepts, without limitation or qualification, the Terms and Conditions set out below and any additional Terms and Conditions set out in any sub-site. If you do not agree to these Terms and Conditions, you should exit the website.
Ownership and OperationThe Welsh Rugby Union Official Online Store at store.wru.co.uk is operated by Fanatics (International) Ltd. ("Fanatics" or “us”) and your contract is with Fanatics. Fanatics is a company incorporated in England and Wales with company number 5933624 whose registered office is at Greengate, Middleton, Manchester, M24 1FD. Fanatics VAT number is 234152733
RegistrationYou will need to register with Fanatics to place an order for products through this website. In return for allowing you to use the Fanatics website and benefiting from our services, you agree that any information you provide us about yourself at any time will be true, accurate, current and complete and that you will ensure that this information is kept accurate and up to date. If incorrect information is supplied, any contractual obligation Fanatics has is immediately null and void.
Conditions of RegistrationIf you are under 18, you must ask your parents or a guardian before you:
Email ServiceIn situations where Fanatics gives you the option to subscribe to its email service which will update you with news or information which it considers to be of interest to you, your use of the content received through the email service will be subject to these Terms and Conditions.
JurisdictionThese Terms and Conditions and any contracts made under them are governed by and shall be governed and construed in accordance with the laws of England and Wales whose courts shall be courts of non-exclusive competent jurisdiction.
Website Terms and Conditions
CopyrightAll content included on this website including but not limited to website design, text, graphics, audio clips, visual clips, logos, button icons and the selection and arrangement thereof is the property of The Welsh Rugby Union Official Online Store at store.wru.co.uk, Fanatics or its content suppliers and is protected by UK and international copyright laws.
Notification of Copyright InfringementFanatics will, in appropriate circumstances, terminate the accounts of users who infringe the intellectual property rights of others. If you believe that your work has been used or copied in a way that constitutes copyright infringement, please provide our Legal Department with a notice (“Notice”) containing the following elements:
TrademarksFanatics and all page headers, custom graphics and button icons are service marks, trademarks, and/or trade dress of Fanatics. All other trademarks, product names and company names or logos cited herein are the property of their respective owners. You are not permitted to use the Welsh Rugby Union Official Online Store Trademarks, Fanatics Trademarks or Third Party Trademarks without the prior written consent of Fanatics or such third parties that may own the Trademarks. For further information on intellectual property matters contact our Legal Department: Welsh Rugby Union Official Online Store .. For further information on intellectual property matters contact our Legal Department:
Content Supplied by UsersIf you send communications or materials to this website by electronic mail or otherwise, concerning any comments, questions, suggestions or the like, all such communications are, and will be treated as, non-confidential and non-proprietary. Thus, you give up any claim that any use of such material infringes any of your rights including without limitation moral rights, proprietary rights or any other right, including the right to approve the way in which Fanatics uses such material.
Use of the SiteYou agree that you will only use our website in a way which is consistent with the Terms and Conditions and which complies with applicable laws and regulations. In particular you agree that you will not use this website to upload or send any material which contains software viruses or other codes, files or programmes designed to interrupt, destroy or limit the functionality of any computer software, hardware or telecommunications equipment or in any other manner which would interfere with or disrupt this website. You acknowledge that this website and any goods that you obtain from our website are provided for your personal use only and may not be used for any commercial purposes or distributed commercially without our permission.
Fanatics may provide links to websites owned by Fanatics and associated companies from time to time and/or websites that are owned by third parties that are not connected with Fanatics including other websites owned by the Welsh Rugby Union Official Online Store at store.wru.co.uk. All links are provided for your convenience only. Access to websites that are owned by third parties is at your own risk and none of the Welsh Rugby Union Official Online Store or Fanatics has any responsibility or liability for such third party websites.
AvailabilityFanatics will use all reasonable endeavours to ensure that this website is fully operational at all times. However we cannot guarantee that the website will be fault free. In particular, access to this website may be interrupted or restricted to allow for emergency or routine repairs or maintenance to be carried out or the introduction of new facilities or services.
AlterationsWe may amend this website and our services in any way and at any time with or without notice to you.
Complaints and CommentsIf you have any complaints or comments about our website or any of the products supplied to you, please contact the Welsh Rugby Union Official Online Store at store.wru.co.uk through the Contact Us section on the website. Alternatively, you can call us Monday-Friday between 8am and 10pm local UK time. UK customers should call 0333 014 5343. Customers from outside the UK should call + 44 (0)333 014 5343
Limitation of LiabilityTo the fullest extent permitted by applicable laws, The Welsh Rugby Union Official Online Store at store.wru.co.uk or Fanatics nor any of their respective directors, employees, affiliates or other representatives will be liable for loss or damages arising out of or in connection with the use of, or inability to use, the materials in and/or facilities or services offered through this website, including, but not limited to, indirect or consequential loss or damages, loss of data, income, profit or opportunity, loss of or damage to property and claims of third parties, even The Welsh Rugby Union Official Online Store at store.wru.co.uk and/or Fanatics have been advised of the possibility of such loss or damages or such loss or damages were reasonably foreseeable. If this clause is unenforceable in whole or in part in any jurisdiction due to relevant laws, then in no event shall Fanatics total liability to you for all damages, losses, and claims (whether in contract, tort (including, but not limited to, negligence), or otherwise) exceed the amount paid by you, if any, for accessing this website.
Disclaimer> This website and its contents are provided without any representations or warranties of any kind, either express or implied. Fanatics, The Welsh Rugby Union Official Online Store at store.wru.co.uk. disclaim all representations and warranties, including by way of example but not limitation, as to fitness for a particular purpose, to the fullest extent permitted by applicable laws. In addition, Fanatics and The Welsh Rugby Union Official Online Store at store.wru.co.uk do not represent or warrant that the information and/or facilities accessible via this website are accurate, complete or current, or that this website will be free of defects, including, but not limited to, viruses or other harmful elements. The user of this website assumes all costs arising as a result of the use of this website. We make no representation that materials on this Site are appropriate or available for use in other locations, and accessing them from territories where their contents are illegal is prohibited. Customers who access this website from locations outside the United Kingdom do so at their own risk and on their own initiative and are responsible for compliance with local laws, to the extent that any local laws are applicable. Nothing in these Terms shall in any way be deemed to restrict or affect your statutory rights under English law.
Terms and Conditions of Purchase
Purchasing GoodsYour order is accepted and a contract is formed when we dispatch the goods you have ordered and not before. For instance, a contract is not formed at the point when we take payment for the goods you have ordered, nor when you receive our confirmation of your order. Until the goods are dispatched we may reject, and you may cancel, the order.
Multiple PromotionsPlease note that any promotions/offers on the website cannot be used in conjunction with any other discounts. Fanatics reserves the right to decline orders for bulk or high value purchases and to change price and availability information without notice.
Pre-Ordering items from FanaticsFanatics will pre-authorise and charge for all pre-orders at the time the order is placed. The reason is to ensure that stock is allocated against your order and to provide sufficient time to pick, pack and customise the order (where applicable) in time for the launch date. It is also sometimes necessary for the customer to confirm details contained within the order. Gift Vouchers
Win 2 x Hospitality Tickets to see Wales vs Italy in the NatWest 6 Nations (3pm, 11th March 2017)
Simply make any purchase In Store or Online (at http://store.wru.co.uk) between Thursday 25th January – Friday 9th February 2018 to be entered in to the draw.
In addition to the standard Terms & Conditions above, the following clauses shall apply to this competition:
* Qualifying criteria: In Store: make any purchase between 25/01/18-09/02/18 at the Official Welsh Rugby Union Store (at 8 Westgate Street Cardiff, CN10 1NS) and provide your contact details at the till point to be automatically entered in to the draw; Online: make any purchase at http://store.wru.co.uk between 9am (GMT) on 25/01/18 and 11.59pm (GMT) on 09/02/18 to be automatically entered in to the draw.
* The prize: 4 x hospitality tickets to the Wales vs Italy NatWest 6 Nations fixture at Principality Stadium Cardiff on 11th March 2018 at 3pm (GMT); 2 x tickets (one pair) will be allocated to the instore qualifying entrants and 2 x tickets (one pair) will be allocated to the online qualifying entrants.
* The prize is limited to the above and excludes all other non-listed expenses (including but not limited to travel to and from Principality Stadium, travel insurance, personal expenses/spending money, food and drinks above and beyond that supplied as part of the hospitality package).
* The winner will be contacted via telephone or email within 5 days of the closing date of the competition. If the winner cannot be contacted, fails to confirm acceptance of the prize or cannot make use of the prize for any reason, the Promoters reserve the rights to select an alternative winner.
* Only one entry may be recorded per person per qualifying purchase. The winner will be randomly drawn from the qualifying competition entrants.
The WRU Official Store is operated under licence by Fanatics.
Contacting Us by Email
We are happy to answer queries on products, orders and anything else about the online store at the below address:
We endeavour to respond to all emails within 24 hours.
Contacting Us by Phone
If you'd like to speak to one of our friendly advisors, please contact us on +44 (0) 333 014 5343
Our opening times are 8am to 8pm Monday-Friday and 9am to 4pm at weekends. Outside of these hours, please send us an email and we'll get back to you swiftly.
Contacting Us by Post
You can of course write to our team at any time using the address below:
The WRU Official Store
Club Enquiries & Tickets
For anything to do with tickets or other enquiries not related to the online store please use the relevant contact details on the main club site at the below link:
Our website is managed by Fanatics International Ltd.
As the global leader in licensed sports merchandise, Fanatics delivers to over 180 countries, runs stores in over 12 languages and supports multi-lingual call centres incorporating 11 languages. Fanatics extended the reach of its licensed sports merchandise business by acquiring UK-based international sports e-commerce company, Kitbag on February 2nd 2016. It now supports and compliments Fanatics’ successful U.S. operation by focusing on partnerships with the biggest sporting teams and organisations around the world.
Operating from its base in the UK’s sporting stronghold of Manchester, the international business provides online, retail and end-to-end event solutions for nearly 30 partners across various sports. Fanatics has relationships with globally recognised English Premier League, La Liga, Bundesliga, Ligue 1 and SPL football clubs, along with representation across all major US Sports Leagues, Golf, Rugby, F1 and Tennis.
Internationally, Fanatics also delivers specific global leadership in event, city centre and in-venue retail; providing expertise at leading soccer, rugby and golfing venues. Fulfilment and service infrastructure has also expanded internationally, leveraging the historic expertise of Kitbag in international markets and integrating with the marketing and technology solutions traditionally used by Fanatics across its sites and partners in the U.S.